Contact
Found a promotion on one of these sites that reads differently from what we printed, or waited days for a cashout we listed as same-day? Write to [email protected] and the note goes straight to whoever covers that brand. Answers leave the desk inside one working day, in English.
Three details turn a report into something we can act on: which casino, which date, and a picture of the banking page or the promotion terms as they appeared to you. Armed with that we repeat the deposit and the withdrawal ourselves. If the result matches your account, the review is corrected that same week.
There are limits to what a review desk can do. We hold no gambling licence, we cannot unfreeze a balance and we are not lawyers. When an operator's regulator runs a complaints service, we will send you the filing address and the documents it expects.